Do I have to pay with Bitcoin or another sketchy cryptocurrency?
Well actually – no! We have made it as simple as possible and offer mainstream payment options.
What are the payment options?
You can pay with Credit Card, Bancontact, Mr. Cash, SEPA Direct Debit, Sofort, iDeal, Przelewy24 (P24) and Multibanco.
Where do you ship your order from?
That depends on your location. In most cases, orders are shipped from the Netherlands. However, as you may know, some parcels get confiscated by customs. That’s why sometimes choose to dropship your order through another country, to ensure delivery at your address.
What countries do you ship to?
We are proud to say that we ship to all countries. If you are in doubt, feel free to contact us.
What is the delivery time for my order?
That really depends on the option you have chosen. We offer untracked and tracked & signed options. You may have your order the next working day (if you live in the Netherlands) or you may have to wait 14 days, in extreme cases, if you live in the USA for example.
Reships, refunds & returns
I have not received my order. Can you reship or refund me?
If you have chosen the paid delivery option with tracking, and the Track & Trace shows us it is undelivered, we will reship the full amount (100%) of your order.
In the other case (if you have chosen for Free Untracked Shipping), we are unable to track down the parcel. On top of that, we know a lot of customers in our business try to get free stuff by saying they have not received their parcel. We cannot reship if you have chosen for Free Untracked Shipping.
An exception on this rule is if you are a returning customer! We will always reship your parcel if you have ordered at least once from us.
Pro tip: always choose for Tracked Shipping. In case something goes wrong with postal services, we will always cover the full amount of the parcel and reship or refund you!
I do not want my order anymore. Can I return it?
We accept only unopened parcels. Please return it to our office. You can find the address at our Contact page.